Terms & Policies

Property: 136 Flaxton Drive, Mapleton QLD 4560
Operations Management: 888 Global Management Services Pty Ltd
ABN: 62627442869 

These Terms & Policies apply to all guests staying at Koala Cabins and form part of your reservation terms.

1. Cancellation Policy

• Full payment is required at the time of reservation.
• Reservations may be cancelled or amended up to 48 hours before the scheduled check-in time without a cancellation charge.
• Cancellations made within 48 hours of the scheduled check-in time will incur the full booking amount.
• No refunds will be provided for cancellations arising from weather conditions, natural disasters, road closures, transport disruptions or other external circumstances that may prevent or affect your stay. Guests are encouraged to obtain appropriate independent travel insurance to cover circumstances outside Koala Cabins’ control.
• No refund will be provided if a guest chooses to leave or check out before the scheduled departure date.

2. Payment

• We accept Visa and Mastercard.
• Payment must be made in accordance with the reservation terms.
• Any outstanding amounts relating to accommodation, additional services, damage, excessive cleaning or other reasonable charges may be charged to the payment method provided at booking.

3. Security of Booking

Credit card details provided through our secure reservation system are held securely by our booking/payment provider.

Where authorised under the booking terms, management may use the nominated payment method for outstanding balances, damage, breakages, excessive cleaning or other reasonable charges incurred during the stay.

Management may contact guests regarding any additional charges before processing them, where reasonably practicable.

4. Maximum Stay

Koala Cabins operates as short-term accommodation.

The maximum continuous stay is 48 days, unless management agrees otherwise in writing.

Koala Cabins does not provide permanent or semi-permanent residential accommodation.

5. Check-In

• Standard check-in time is 2:00pm.
• Management will make every effort to accommodate guests’ arrival requirements; however, early access cannot be guaranteed unless specifically agreed.
• Guests arriving outside normal office/management hours may receive self-check-in instructions or a welcome arrangement where required.

6. Check-Out

• Standard check-out time is 10:00am.
• A later check-out is only available if specifically agreed with management or if it is part of the booking.
• No refund will be provided if a guest chooses to depart before the scheduled check-out date.

7. Guests and Occupancy

• The quoted accommodation rate is based on the number of guests and sleeping capacity specified at booking.
• All bookings must include at least one responsible adult aged 18 years or over.
• Children must remain under the supervision and responsibility of an accompanying adult at all times.
• Guests must not exceed the maximum occupancy for their booked cabin.
• Management reserves the right to require additional charges if the number of occupants differs from the number declared at booking.

8. Children

For booking and tariff purposes:

• Infants: 0–2 years inclusive.
• Children: 2–17 years inclusive.
• Adults: 18 years and over.

Applicable charges or sleeping arrangements will be determined by the accommodation selected and the booking conditions at the time of reservation.

9. Visitors

Day visitors are permitted only with consideration for the safety, privacy and quiet enjoyment of other guests.

• Visitors must comply with all Koala Cabins rules and reasonable directions from management.
• Management may restrict or refuse visitors if occupancy, safety, insurance, regulatory or other operational considerations require it.
• Guests are responsible for their visitors’ conduct while on the property.
• Visitors must not use accommodation facilities in a manner that exceeds the booked occupancy or creates unreasonable disturbance.

10. Noise and Quiet Enjoyment

Guests are expected to respect the quiet enjoyment of other guests and the surrounding community.

A strict noise restriction applies from 9:00pm.

Excessive noise, parties, disruptive behaviour or activities that unreasonably interfere with other guests’ enjoyment of the property are not permitted.

Management may require guests or visitors responsible for unreasonable disturbance to leave the property. No refund will necessarily be provided in these circumstances.

11. Swimming Pool

Where available, the swimming pool is for registered guests’ enjoyment.

• Pool use is permitted between 8:00am and 6:00pm.
• Children must be supervised by a responsible adult at all times.
• Guests use the pool and surrounding areas at their own risk and must comply with all displayed pool rules and safety requirements.
• Glass containers are not permitted in pool areas.

12. Pets

Pets are permitted only in designated pet-approved accommodation where the booking was made on that basis.

Pets are not permitted in accommodation or areas where they have not been expressly authorised.

Guests travelling with pets are responsible for their behaviour, supervision, cleaning and any damage caused by their pet.

Additional charges may apply for extra cleaning or damage resulting from a pet.

13. Smoking and Vaping

Koala Cabins is a smoke-free property.

Smoking and vaping are not permitted inside cabins or in designated smoke-free areas of the property.

Guests must comply with all applicable Queensland laws and any smoking restrictions displayed on the property.

If smoking or vaping results in additional cleaning, damage or loss of use of accommodation, management may charge the reasonable associated costs to the guest.

14. Electric Vehicle (EV) Charging

Koala Cabins does not currently provide a dedicated electric vehicle charging station.

For guest safety and to protect the property’s electrical infrastructure, guests must not charge electric vehicles using accommodation power points, extension leads, temporary connections or other standard power outlets unless management expressly authorises it.

Guests requiring EV charging facilities should make alternative arrangements using appropriate public or commercial charging facilities.

15. Damage, Breakages and Excessive Cleaning

Guests are responsible for any damage, breakage, loss or excessive cleaning requirements caused by themselves or members of their travelling party or visitors during their stay.

Guests must notify management as soon as reasonably practicable if damage or breakage occurs.

Reasonable costs associated with repairing damage, replacing items, removing excessive rubbish, restoring accommodation or undertaking cleaning beyond normal turnover requirements may be charged to the guest.

Guests should not attempt repairs or modifications to property, fixtures, fittings, electrical equipment, plumbing or other facilities without prior approval from management.

16. Personal Property and Vehicles

Guests are responsible for securing their personal belongings, accommodation and vehicles.

Koala Cabins and 888 Global Management Services Pty Ltd do not accept responsibility for loss of or damage to personal belongings, except to the extent that liability cannot lawfully be excluded or limited.

Guests should securely lock their accommodation and vehicles when unattended.

During severe weather or other conditions that may create a risk from falling branches, debris or other natural events, guests should take reasonable precautions and, where directed by management, move vehicles or belongings to a safer location where practicable.

Guests are encouraged to maintain appropriate travel and contents insurance.

17. Indemnity

To the extent permitted by law, guests are responsible for loss, damage, injury or expense arising from their own acts, omissions or failure to comply with these Terms & Policies.

Guests are also responsible for the conduct of children, accompanying persons and visitors under their supervision or invitation.

Nothing in these Terms & Policies excludes, restricts or modifies any rights or liability that cannot lawfully be excluded, restricted or modified under applicable Australian law.

18. Accommodation Provider Liability

Queensland legislation may impose certain obligations and liabilities on accommodation providers concerning guests’ property.

In particular, the Traveller Accommodation Providers (Liability) Act 2001 (Qld) may affect the liability of accommodation providers for loss of or damage to guests’ property in certain circumstances.

Any statutory rights or liabilities applying to Koala Cabins and its guests will apply notwithstanding these Terms & Policies.

Where applicable, statutory limits and exclusions under the legislation may apply, including provisions concerning motor vehicles and property left in or on motor vehicles.

Guests should familiarise themselves with the requirements of the applicable legislation and take appropriate precautions to protect their belongings.

19. Management and Property Rules

Guests must comply with reasonable directions given by Koala Cabins management concerning safety, security, occupancy, noise, property use and the operation of the accommodation.

Management reserves the right to take reasonable action if a guest breaches these Terms & Policies or behaves in a manner that threatens the safety, security or reasonable enjoyment of other guests, staff, contractors or the property.

Serious or repeated breaches may result in the termination of the stay without refund, subject to applicable law.

20. Applicable Law

These Terms & Policies are governed by the laws of Queensland, Australia.

Nothing in these Terms & Policies is intended to exclude or limit any rights, remedies, guarantees or protections available to guests under applicable Australian consumer law or other legislation.

Koala Cabins
136 Flaxton Drive
Mapleton QLD 4560

Operations Management:
888 Global Management Services Pty Ltd
ABN: 62627442869