Cancellation & Refund Policy

Reservation Cancellations are accepted up to 7 days prior to Check-in Accept during High Season (from December 17-January 12). Failing to receive email communication of a cancellation will result in a cancellation fee equal to one nights accommodation of the room booked.

To be eligible for a Refund, your reservation must be cancelled via email within 30 days prior to Check-in.

To complete your refund, we require a receipt or proof of purchase.

Refunds

We will send you an email to notify you that we have received your request for a refund. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

admin@koalacabins.com.au